Shipping and Delivery

Please read over this information, as governments and couriers constantly change their policies.

Processing and Shipping

  • Processing Times

    Made-to-order items take approximately 7-10 working days to produce. The production process involves multiple stages, including tooling, dyeing, and antiquing, which require 2-3 days of drying time before assembly and packaging.

  • Delivery Times

    Shipping costs vary depending on the size, weight and destination of the order. Estimated delivery times are as follows:

    • UK Domestic: 1-3 business days
    • Europe: Not currently available
    • USA & Canada: 7-10 business days
    • Australia & New Zealand: 10-14 business days

  • Estimates

    Please note that these are estimates and may vary due to customs processing, postal disruptions, or high-demand periods.

International Shipping & Customs

  • UK Customers

    No charges apply as items are shipped domestically.

  • US Customers

    I’ve taken extra steps to ensure your order arrives with no unexpected customs fees. Duties and taxes are handled in advance. Please note: due to recent US government customs changes, parcels may occasionally take longer to clear.

  • Other International Customers

    Your order may be subject to customs duties, VAT, or import taxes upon arrival in your country. These fees are set by your local customs authority and must be paid by the recipient.

  • If you're unsure about potential costs, please check with your local customs office before placing an order.

More...

  • Order Cut-Off Times & Expedited Shipping

    • If you require an urgent order, please contact me before purchasing to check availability. Rush orders may incur an additional fee.
    • Expedited shipping options are not available as standard, but if you require faster delivery, please contact me before placing an order.

  • Lost or Delayed Packages

    • If your order has not arrived within the estimated timeframe, please allow an additional 7 business days before contacting.
    • If your package is confirmed lost by Royal Mail, I will offer a replacement or refund.

  • Incorrect Shipping Address

    Please ensure your shipping address is correct at checkout. I cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

  • Returns Due to Non-Collection

    If a package is returned to me because it was not collected from a postal facility or was refused by the recipient, the buyer is responsible for any re-shipping fees.